I'm really hungry which means I'm in a really bad mood and I will be until I eat something. Then one call, from one very special caller, changes everything.Ĭhetan Bhagat’s delicious romantic comedy takes us inside the world of the international call center, where cultural cross-wires come together with perfect pathos, hilarity, and spice. Tonight is Thanksgiving in Appliances are going haywire, and the phones are ringing off their hooks. They all try to make it through their shifts–and maintain their sanity–under the eagle eye of a boss whose ego rivals his incompetence. And Military Uncle (nobody knows his real name) sits alone working the online chat. Traditional Radhika has just found out that her husband is sleeping with his secretary. Lost, dissatisfied Vroom has high ideals, but compromises them by talking on the phone to idiots each night. Esha longs to be a model but discovers it’s a horizontal romp to the runway. Priyanka’s domineering mother has arranged for her daughter’s upscale marriage to an Indian man in Seattle. Shyam (Sam to his callers) has lost his self-confidence after being dumped by the girl who just so happens to be sitting next to him.

Yet behind the headsets, everybody’s heart is on the line. Skilled in patience–and accent management–they help American consumers keep their lives running. Six friends work nights at a call center in India, providing technical support for a major U.S. The narrations include emotions of lost love, disillusioned aspirations, lack of warmth from family, stress of patriarchal system and the work environs of multinationals.Press 3 if your life has totally crashed. The story is narrated through Shyam's perspective. And the story is of that particular night at the call centre in Gurgaon. The narrating author meets a young girl on the train, who offers to narrate to him an account with a prerequisite that he will have to convert it into his 2nd publication. Although, it is vastly based on this story of 6 characters, the book initiates with a train journey from Kanpur to Delhi. The call centre receives one call from a very special caller, GOD. In America, it is the THANKSGIVING time and the phone lines are ringing frantically.

The 6 characters, Shyam, Priyanka, Esha, Vroom, Radhika and Military Uncle are friends, who are all working on this particular night shift together.

At this particular call centre, the employees are focused on giving technical support to American clients. 'One Night at the Call Centre' focuses on the story of one night's happening with 6 people working together at a call centre in Gurgaon, India.

One night at the call centre